Launch your career with us!

Your tasks

• Receiving and processing customer inquiries on topics such as electricity, gas, heating costs and other energy services
• Advice and support with tariff changes, contract inquiries and billing issues
• Processing faults and technical problems in the energy supply
• Clarification of billing and meter reading issues
• Support with setting up and changing contracts and payment procedures
• Maintaining and updating customer data in our system
• Providing information about sustainable energy solutions and offers
• Supporting the implementation of energy efficiency projects and advising on environmentally friendly energy options
• Documenting all customer interactions and inquiries in the CRM system
• Working closely with the sales, technology and accounting departments

Your profile

• Completed commercial training or a comparable qualification
• Initial experience in customer service, ideally in the energy supply sector or a similar sector
• Very good communication skills and a service-oriented manner
• Interest in topics relating to energy, sustainability and innovative energy solutions
• Strong problem-solving skills and good organizational skills
• Independent and structured way of working
• Very good written and spoken German, knowledge of English is an advantage
• Confident handling of MS Office and ideally experience with CRM systems
• Native knowledge of spoken and written German

Your tasks

• Processing customer inquiries and concerns via various channels such as email, chat or social media
• Carrying out data maintenance and updating customer information in our system
• Clarifying and processing complaints, cancellations, rebookings and other administrative tasks
• Analyzing and solving customer problems in the back office without direct contact on the phone
• Ensuring quality and precision in the processing of all inquiries
• Working closely with other departments (e.g. technology, sales and accounting)
• Support in the creation and maintenance of FAQ documents and instructions for customers
• Carrying out quality controls and reporting processes for continuous improvement

Your profile

• Completed commercial training or a comparable qualification
• Initial experience in customer service or back office is an advantage
• Very good written communication skills and a confident, friendly demeanor
• High degree of accuracy and diligence when processing inquiries and data
• Independent, structured and solution-oriented way of working
• Ability to work in a team and enjoy working in a dynamic environment
• Very good written and spoken German, knowledge of English is an advantage
• Confident handling of common office software applications (MS Office) and ideally
  Experience with CRM systems

Your tasks

• Receiving and processing customer inquiries about invoicing and payments
• Clarifying billing questions, incoming payments and discrepancies
• Assisting with the administration and maintenance of customer data
• Processing chargebacks, credit notes and payment agreements
• Professional communication and advice by phone and email
• Ensuring a high level of customer satisfaction through solution-oriented processing of inquiries
• Working closely with the Finance, Customer Service and IT departments to ensure smooth processes

Your profile

• Completed training in the commercial sector or comparable qualification
• Initial experience in customer service, preferably in the area of billing/accounting
• Good communication skills and a friendly, professional demeanor
• Strong customer orientation and problem-solving skills
• Team spirit and the ability to maintain an overview even in stressful situations
• Very good written and spoken German, knowledge of English is an advantage
• Confident handling of MS Office and ideally experience with accounting software
• Native knowledge of written and spoken German

Your tasks

• Receiving and processing technical inquiries from our customers by telephone, e-mail or other communication channels
• Supporting customers in solving faults and technical problems in the area of telecommunications (e.g. Internet, telephony, TV)
• Diagnosing and rectifying faults and providing troubleshooting instructions
• Carrying out technical system tests and checking connection settings
• Support in setting up telecommunications services and devices
• Documenting inquiries and solutions in our ticket system
• Collaborating with other specialist departments, e.g. technology and network technicians, to solve complex problems
• Advising customers on our products and services and helping them to select suitable solutions
• Ensuring a high level of customer satisfaction through efficient and friendly communication

Your profile

• Completed training in IT, telecommunications or a comparable qualification
• Experience in technical support or helpdesk, ideally in the telecommunications sector
• Very good knowledge of network technologies, internet protocols, router configuration and fault diagnosis
• Technical understanding of telecommunications products (Internet, VoIP, TV services)
• Strong communication skills and a solution-oriented way of working
• Customer orientation and a high degree of patience and empathy
• Ability to explain even complex technical issues in an understandable way
• Very good written and spoken German, knowledge of English is an advantage
• Confident handling of common software and ticket systems