The CSW Group stands for excellent customer service and dynamic working conditions. With locations in Bratislava and Palma de Mallorca, we have an excellent network and serve the entire German-speaking market. Our strength? A dedicated team with perfect language skills that handles customer communication via telephone, e-mail and chat at the highest level.
Working from home is a reality for us – around 80% of our employees work flexibly from home. We offer you an exciting career with an attractive salary, development opportunities and a motivating working environment. Become part of our team and shape your future with us!
Mission & Vision
Your contribution to success!
Our mission is to optimize customer relationships through the highest quality of service and efficient processes. With highly trained employees, state-of-the-art technology and lean structures, we create measurable added value. Our vision? Satisfied customers who trust us in the long term. Together with our clients, we ensure excellent service and sustainable solutions. Quality and efficiency go hand in hand with us – and you can be a part of it! Start your career in a company that counts on you.
With offices in Bratislava and Palma, we are well represented internationally.
Our success is based on highly trained, motivated employees and modern technology. We guarantee the highest quality through intensive training and continuous coaching. Regular quality checks ensure our performance standards. Our fair remuneration system with performance-related bonuses ensures motivation and success.
Our management team has extensive know-how, while our lean organization enables us to offer attractive prices for clients. Whether in a modern office or working from home – we offer you a job with a future and great development opportunities. Apply now and become part of our team!
Your stepping stone to customer service!
Our services for customers
You can expect exciting tasks in customer communication with us – whether it’s customer acquisition, advice, service or sales. We work for well-known companies and support customers by phone, e-mail and chat – professionally and efficiently. Whether inbound or outbound, technical assistance or customer recovery – you will be part of a motivated team with first-class training. Our modern workplaces and home office options offer you flexibility and career opportunities. Start your future in customer service now and become part of a successful team!
Vacancies
Launch your career with us!
Discover our current vacancies and become part of our dynamic team! Here you will find various positions that match your profile. Take the opportunity to apply directly by filling out the form and uploading your CV. We look forward to getting to know you and achieving success together!
Customer Agent / Energy supplier
Your tasks
Receiving and processing customer inquiries on topics such as electricity, gas, heating costs and other energy services
Advice and support with tariff changes, contract inquiries and billing issues
Processing faults and technical problems in the energy supply
Clarification of billing and meter reading issues
Support with setting up and changing contracts and payment procedures
Maintaining and updating customer data in our system
Providing information about sustainable energy solutions and offers
Supporting the implementation of energy efficiency projects and advising on environmentally friendly energy options
Documenting all customer interactions and inquiries in the CRM system
Working closely with the sales, technology and accounting departments
Your profile
Completed commercial training or a comparable qualification
Initial experience in customer service, ideally in the energy supply sector or a similar sector
Very good communication skills and a service-oriented manner
Interest in topics relating to energy, sustainability and innovative energy solutions
Strong problem-solving skills and good organizational skills
Independent and structured way of working
Very good written and spoken German, knowledge of English is an advantage
Confident handling of MS Office and ideally experience with CRM systems
Yes, you must, and not only speak but also write at C2 level. We, as well as our clients, attach great importance to this.
Where can I work from?
We have branches in Slovakia, Spain and Brazil. You are bound to the respective country by your employment contract, but can work there without any restrictions.
Do I need sales experience?
If you have no previous sales experience but are motivated and enthusiastic, we will be happy to help you achieve your goals with our in-house sales coaches.
What technical skills do I need?
Confident handling of common office software applications (MS Office) and ideally experience with CRM systems.
How long does the training for new employees take?
The duration of the training depends on the project and can be between 2-4 weeks.
Can I organize my working hours freely?
We always adhere to the service times of our clients when it comes to scheduling working hours. Your working hours are therefore fixed in order to cover them perfectly.
Can I work from home?
If you like, you can work 100% from home. However, you are also always welcome to visit the offices of the respective branches, which you are free to decide.
Can I share the job advertisement?
Yes, you can, please let us know if you have friends, acquaintances and relatives who have become aware of us through you.
What equipment do I need for my home office?
PC or Notebook
Headset with microphone function
Mouse
Keyboard
Quiet, undisturbed workroom
Ergonomic office chair
Sturdy office table
Desk lamp
What are the exact technical requirements for the PC/laptop?
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