Information according to the E-Commerce Act

Company name: Customer Service World k.s.

Address:
Street: Kaštieľska 2 – 821 05 Bratislava – SK

Management: Dr. Dr. Fin Martensen
Registered office: Kaštieľska 2 – 821 05 Bratislava – SK
Place of jurisdiction: BGs Bratislava I
Company register: Clause Sr, Charge No. 898/B
UID: SK2023015610
E-mail: office@cs-world.eu

Terms of use:

The content published on www.cs-world.eu is protected by copyright.

Its use is subject to the applicable copyright laws. This website may only be modified, copied, published, transmitted or stored with the consent of Customer Service World k.s.. The content may only be used for non-commercial purposes in compliance with copyright laws.

Concept, design and technical implementation:
STEBIO – Glanz & Saber OG www.stebio.at

Privacy policy

1. general information

The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG etc.). In this privacy policy, we inform you about the most important aspects of data processing on our website.

2. responsible party

Customer Service World k.s.
Management: Dr. Dr. Fin Martensen
Kaštieľska 2
821 05 Bratislava
Slovakia (SK)
E-mail: info@cs-world.eu

3. collection and processing of personal data

We only process personal data if you provide it to us voluntarily, e.g. as part of a contact request via our form. The data you provide (e.g. name, e-mail address, message) will only be used to process your request and will not be passed on to third parties without your express consent.

4. contact form

If you send us inquiries via the contact form, your details from the form, including the contact data you provide there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.

5. cookies

Our website uses so-called “cookies”. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage.

We use cookies to make our website more user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser on your next visit.

If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases.

If you deactivate cookies, the functionality of our website may be restricted.

6. server log files

The provider of the website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are

Browser type and browser version

Operating system used

Referrer URL

Host name of the accessing computer

Time of the server request

IP address

This data cannot be assigned to specific persons. This data is not merged with other data sources. We reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use.

7 Your rights

In principle, you have the right to

Information (Art. 15 GDPR)

Rectification (Art. 16 GDPR)

Erasure (“right to be forgotten”, Art. 17 GDPR)

Restriction of processing (Art. 18 GDPR)

Data portability (Art. 20 GDPR)

Objection to the processing (Art. 21 GDPR)

If you believe that the processing of your data violates data protection law or your data protection rights have been violated in any other way, you can lodge a complaint with the competent supervisory authority.

In Slovakia, for example, this is the:

Office for Personal Data Protection of the Slovak Republic
Hraničná 12
820 07 Bratislava 27
https://dataprotection.gov.sk

8. changes to this privacy policy

We reserve the right to amend this privacy policy as necessary in order to adapt it to changes in the legal situation or changes to our offer.